Freshservice is an IT Service Management (ITSM) solution developed by Freshworks. It is designed to help companies effectively manage their IT operations by automating processes, improving collaboration, and providing a better user experience.
This cloud-based platform offers essential features such as ticket, problem, change, and IT asset management. It also integrates advanced automation capabilities, a knowledge base for self-service, and integrations with popular tools like Microsoft Teams, Slack, and Google Workspace.
Freshservice stands out for its intuitive interface, its integrated artificial intelligence (Freddy AI) for faster resolutions, and its flexibility to adapt to the specific needs of companies of all sizes. It aims to simplify IT operations while improving productivity and end-user satisfaction.
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