Freshservice is an IT service management (ITSM) solution developed by Freshworks. It is designed to help companies effectively manage their IT operations by automating processes, improving collaboration and delivering a better user experience.
This cloud-based platform offers essential functionalities such as ticket, issue, change and IT asset management. It also incorporates advanced automation capabilities, a knowledge base for self-service, and integrations with popular tools such as Microsoft Teams, Slack and Google Workspace.
Freshservice stands out for its intuitive interface, integrated artificial intelligence (Freddy AI) for faster resolutions, and flexibility to adapt to the specific needs of businesses of all sizes. It aims to simplify IT operations while improving end-user productivity and satisfaction.
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