Customer success manager
Are you looking for an exciting opportunity in customer relationship management within a dynamic information technology company? Do you have good interpersonal skills and a desire to support customers in their use of Youzer? We have an excellent opportunity for you!
As part of our growth, we are looking for a CSM (customer success manager) to strengthen our dynamic, human-sized team.
Your responsibilities
You will be the preferred point of contact for our customers, helping them to solve their technical problems and optimize the use of our solution.
Your role is essential to guarantee customer satisfaction and ensure a smooth user experience.
Your main responsibilities include in particular :
- Provide high-quality technical support to users via chat or email.
- Diagnose and solve software problems encountered by customers.
- Ensure accurate data entry into the ticket management system.
- Communicate effectively with customers to understand their needs and provide appropriate solutions.
- Work with technical teams to solve complex problems
- Participate in training users on software functionalities.
Your profile:
- BAC+4/5 or equivalent, with a specialization in IT or project management.
- Excellent interpersonal skills, experience in customer service, ideally in a technical environment, would be a plus.
- Communication skills, both written and oral.
- Analytical skills to diagnose problems quickly.
- Knowledge of IT security technologies and directory systems (LDAP, Active Directory) would be an asset.
Job conditions :
Contract type: CDI
Work location : Paris (partial or full remote telecommuting possible)
Remuneration : According to profile
Availability : Position to be filled as soon as possible
Even if you don't have 100% of the skills but you recognize yourself in this vacancy or it makes you want to, apply 😊, we'll get you up to speed!
We are committed to ensuring equal opportunities for all applicants. No discrimination will be tolerated. All applicants will be assessed solely on the basis of their professional qualifications.
Join us at Youzer for a rewarding and challenging professional adventure!
👉🏼 Apply at contact@youzer.net
Full Stack Developer
Are you passionate about web development? Are you looking for a new challenge in a dynamic tech company? Do you enjoy designing useful, high-performance, well-thought-out applications?
Join us!
As part of our growth, we're looking for a Full Stack Developer to strengthen our human-sized, committed technical team.
Your responsibilities
Aspart of the tech team, you'll play an active role in developing and improving our SaaS solution Youzer.
Your main missions include:
- Design, develop and maintain new functionalities for our platform.
- Participate in continuous product improvement: redesign, performance, UX, security.
- Collaborate with product and support teams to understand user needs and respond effectively.
- Participate in technical choices, code reviews and service architecture.
- Write clear documentation and maintain clean, tested code.
Your profile
- BAC+4/5 in computer science or equivalent.
- At least 3 years' experience as a full-stack developer in a SaaS or web environment.
- Proficiency in at least one modern backend framework (Node.js, .NET, Django, etc.) and one frontend framework (Angular, React, Vue, etc.).
- Good knowledge of databases (SQL / NoSQL), REST APIs and Git.
- Autonomy, curiosity, rigor and team spirit.
- Sensitivity to security, code quality and performance.
- Knowledge of authentication and directory environments (OAuth2, SAML, LDAP, Active Directory) is a plus.
Job conditions
Type of contract: CDI
Workplace: Paris (partial teleworking or full remote possible)
Remuneration: 40K€ - 60K€ depending on profile
Availability: Position to be filled as soon as possible
Even if you don't have 100% of the skills but this vacancy speaks to you, apply! We prefer motivated and inquisitive profiles, and we'll support you as you develop your skills.
At Youzer, we value diversity and inclusion. All candidates are assessed solely on their professional skills.
Join the Youzer adventure and help shape the identity management of tomorrow!
Application to be sent to: contact@youzer.net
Unsolicited application
Can't find what you're looking for? Don't hesitate to send us your application, even if we don't have any positions open at the moment, it may give us some ideas!
We are committed to guaranteeing equal opportunities for all applicants. No discrimination will be tolerated. All applicants will be assessed solely on the basis of their professional qualifications.
👉🏼 Apply at contact@youzer.net


