We're hiring

Join us and work in an exciting environment 😀

We are looking for our future colleagues!
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Do you want to be part of an exciting adventure in a constantly changing sector where everything is invented every day?

We are waiting for you!!

Working with Youzer

Above all, you're joining a team spirit

At Youzer, we firmly believe in the need to respond to the evolving needs of our customers. They are at the heart of our concerns.

Customer dissatisfaction is not an option 🚀 and all of our processes are geared towards a smooth user experience.

Youzer is a French solution 🟦⬜🟥 to a simple but complex need: automating employee onboarding and offboarding for IT teams.
This important need is called IAM, identity and access management.

Our team is firmly committed to offering a simple, turnkey solution to make the daily lives of IT teams easier. We have said no to cumbersome and unsuitable solutions, mainly from the US, and have adapted an innovative approach to offer our customers (SMEs, mid-market companies, and large groups) an unparalleled identity and access management experience.

5 good reasons to work with us:

  • We offer great flexibility in terms of where you work. Our offices are in Paris and Marseille, and you can come in whenever you want.
  • We organize two seminars a year and we enjoy getting together after work for 🍻 🙈.
  • Your voice is heard, and your ideas and suggestions are a real asset to developing Youzer.
    You have great freedom in your work organization.
  • We have great respect for our customers, and our relationships with them are excellent.
  • You'll enjoy a host of benefits, including Alan mutual insurance, transport reimbursement, RTT, Swile luncheon vouchers and teleworking.

Our job offers

Send us your CV and a few lines to explain why you want to join Youzer

Customer success manager

Are you looking for an exciting opportunity in customer relationship management within a dynamic information technology company? Do you have good interpersonal skills and a desire to support customers in their use of Youzer? We have an excellent opportunity for you!

As part of our growth, we are looking for a CSM (customer success manager) to strengthen our dynamic, human-sized team.

Your responsibilities
You will be the preferred point of contact for our customers, helping them to solve their technical problems and optimize the use of our solution.
Your role is essential to guarantee customer satisfaction and ensure a smooth user experience.
Your main responsibilities include in particular :

  • Provide high-quality technical support to users via chat or email.
  • Diagnose and solve software problems encountered by customers.
  • Ensure accurate data entry into the ticket management system.
  • Communicate effectively with customers to understand their needs and provide appropriate solutions.
  • Work with technical teams to solve complex problems
  • Participate in training users on software functionalities.

Your profile:

  • BAC+4/5 or equivalent, with a specialization in IT or project management.
  • Excellent interpersonal skills, experience in customer service, ideally in a technical environment, would be a plus.
  • Communication skills, both written and oral.
  • Analytical skills to diagnose problems quickly.
  • Knowledge of IT security technologies and directory systems (LDAP, Active Directory) would be an asset.

Job conditions :
‍Contract type: CDI
Work location : Paris (partial or full remote telecommuting possible)
Remuneration : According to profile
Availability : Position to be filled as soon as possible
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Even if you don’t have 100% of the required skills but you see yourself in this role or it sparks your interest, apply 😊—we’ll help you develop your skills!

We are committed to ensuring equal opportunities for all candidates. No discrimination will be tolerated. All candidates will be evaluated solely on the basis of their professional qualifications.

Join us at Youzer for a rewarding and stimulating professional adventure!

👉🏼 Apply at [email protected]

Unsolicited application

Can't find what you're looking for? Feel free to send us your application—even if we don't have any open positions right now, it might give us some ideas!

We are committed to ensuring equal opportunities for all applicants. No discrimination will be tolerated. All applicants will be evaluated solely on the basis of their professional qualifications.

👉🏼 Apply at [email protected]