Freshdesk Contacts Connector

Freshdesk is a customer support software solution developed by Freshworks, an Indian company based in the United States. It allows users to manage requests received via email, web forms, chat, or phone, and includes a knowledge base and a portal. “Contacts” are the people who submit requests: customers, but also employees when Freshdesk is used for internal support.

The connector manages Freshdesk contacts, which is particularly useful when Freshdesk is used as an internal support system (IT, HR, general services).

Contact creation is automated through Youzer. Modifications, suspensions, reactivations, and deletions trigger a request to the application administrator, which is tracked in Youzer.

Not to be confused with the Freshdesk connector, which manages support agent accounts.

• Onboarding: Every new hire can submit a support request starting on their first day.
• Data quality: The contacts correspond to actual employees and contain the correct information.
• Offboarding: The administrator is notified to revoke access to the portal.

Configuration is done through Youzer using credentials generated by your Freshdesk administrator. No installation is required.