ConnectWise Connector

ConnectWise is a SaaS solution comprising several tools related to cybersecurity and intended for Technology Solution Providers.

ConnectWize offers products in 4 main areas:

business: automation, specialized documentation, real-time data;
management: automation, remote control, backup and restoration of customer data;
security: threat detection, fully equipped SOC (security operations center);
expert services: help desk

Youzer allows your HRIS and your IT system (such as AD) to connect so that accounts and users can be reconciled across all your software applications.

The ConnectWise connector provides a comprehensive view of the members of your ConnectWise environment who are linked to your employees in Youzer. For each account, you can see the name, email address, administrative privileges, and last login date.

This way, you know who has access to your tickets, contracts, and customer information—and what level of access they have.

• Security: Administrator accounts are easily identifiable at a glance.
• Licenses: The last login date highlights inactive accounts that need to be released.
• Offboarding: When a technician leaves, a request to close their account is submitted and tracked in Youzer.

Would you like to use ConnectWise as the source for your employees in Youzer? Visit the ConnectWise HR page.

Setup is done through Youzer using a dedicated account created by your ConnectWise administrator. Youzer then regularly imports members and links them to employees. Whenever a new employee joins or leaves, Youzer requests that the ConnectWise administrator open or close the account, and the action is recorded as soon as it is confirmed. No installation is required.