Aircall is a SaaS solution, meaning it's cloud-based. It allows you to manage your telephone platform and all your calls through software that integrates into the helpdesk. Calls can be linked to a CRM for better tracking and to enrich the customer database. Setting up a call center for businesses takes only a few minutes, and you can create lines in France or anywhere in the world. Aircall is collaborative, allowing you to add elements from anywhere in the world simultaneously. It is also an accessible solution from any device, making it easy to switch from phone to computer.
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The Aircall connector allows you to perform automated user management operations on the Aircall platform. The first operation is to be able to list the users who have an account on Aircall. It is also possible to create Aircall accounts by specifying the account parameters such as the first name, last name, email address, etc. It is also possible to delete the Aircall account of a user who leaves the company, for example.
The Aircall connector uses the Aircall platform's APIs to automate user management. These APIs are called directly by the Youzer platform using the credentials (API key and API token) that you can generate on your Aircall instance. These credentials must be entered when configuring the connector in your Youzer instance.
