Are you tired of accumulating tickets, sticky notes, or receiving software requests in passing at the coffee machine?
You need a validation process for IT resource requests in your company.
With a request processing system for the IT department and a validation process, there is no more risk of forgetting and wasting time going back and forth between employees.
The manual process for resource requests
Companies generally have an onboarding process, but requests outside of this process are problematic.
Indeed, for these requests:
- The employee must have the approval of their manager.
- The manager must make a request to the IT department,
- The purchasing department must verify the contracts with the publisher or supplier.
- The IT department has to go back and forth with the manager, the employee, and the purchasing department to collect information, approvals, and create the account.
During the manual process, there are three major drawbacks: lack of traceability, excessively long response times and 'endangering' security.
Indeed, the employee has no follow-up on their request, and the manager, due to lack of time, may validate too quickly without checking whether the requested access rights correspond to their level of responsibility.
Implementation of a resource request process
Firstly, a validation process must be put in place: the validation cycle.
An official internal process will be established for everyone to follow, to simplify and structure requests within the company, which will be the validation workflow.
It must then be decided who will be the validators and managers for each resource.
After establishing and validating the workflow, it must be automated to provide shorter turnaround times for resource requests.
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The automation of the validation workflow
To automate the validation workflow, it is pertinent to use an IAM (Identity Access Management) tool, that is, a tool to manage your users, their accounts, and applications.
At Youzer, to automate a workflow, you need to define 6 parameters:
- the validator groups
- the minimum number of validators
- Your validation workflow
- Resources eligible for the workflow
- Your validation workflows for each resource
- managers for each resource
Once the workflow is configured, making a request is simple!
The manager requests software for one of their employees.
The approvers receive an email allowing them to approve or reject the request.
Once validated, the manager (which may be the IT department) receives the resource creation request.
With one click, it creates the account, and the user receives their credentials.
The manager is informed that the account has been created.
Conclusion
With our Self-service feature, you can:
- Centralize information
- Improve traceability
- Facilitate the validation cycle
- Reduce response time
