Freshdesk est un outil de gestion pour le support client, un helpdesk, qui englobe du ticketing, de l’emailing, des appels, du chat… toutes formes de relation clientèle. Freshworks est un hub qui regroupe toutes les conversations en une plateforme et qui permet de suivre de manière simple et efficace ce qui est en cours pour un client.
Un système de filtrage automatique permet de mieux réguler et répartir la demande. Les workflows et l’automatisation de Freshdesk vous permettront de créer des scénarios pour fluidifier votre service client.
What can the Freshdesk connector do?
By connecting Freshdesk to Youzer you get a clear view of your permissions: which user has an account with Freshdesk. You can connect all your software to get a global view of your IS.
Youzer allows you to connect your HRIS and your IS (for example Active Directory) to Youzer to reconcile users and accounts. You will be able to manage authorisations, access and rights more easily.
Youzer centralizes your account, user and application information. You can manage Freshdesk and all your applications in one place. Automate your account creations, modifications and suspensions, manage your users, secure your IT.
Find out how to manage your users and their access
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