Freshdesk connector

Freshdesk is a management tool for customer support, a helpdesk, which includes ticketing, emailing, calls, chat... all forms of customer relations. Freshdesk is a hub that gathers all conversations in one platform and allows you to follow in a simple and efficient way what is going on for a customer. An automatic filtering system allows to better regulate and distribute the demand. Freshdesk's workflows and automation will allow you to create scenarios to streamline your customer service.

By connecting Freshdesk to Youzer you get a clear view of your permissions: which user has an account with Freshdesk. You can connect all your software to get a global view of your IS.

Youzer allows you to connect your HRIS and your IS (for example Active Directory) to Youzer to reconcile users and accounts. You will be able to manage authorisations, access and rights more easily.