Freshdesk is a management tool for customer support, a helpdesk that encompasses ticketing, emailing, calls, chat... all forms of customer relations. Freshworks is a hub that consolidates all conversations into a single platform, making it easy and efficient to keep track of what's going on with a customer.
An automatic filtering system helps to better regulate and distribute demand. Freshdesk's workflows and automation will enable you to create scenarios to streamline your customer service.
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