Zendesk Chat (formerly Zopim) is a SaaS messaging and chat system to facilitate conversation with customers and provide a smooth and enjoyable experience on any discussion channel: website, email, social networks, etc. Zendesk Chat includes an automation part allowing a bot to take over and even initiate the conversation with customers/prospects. It is possible to create workflows to respond and discuss 24/7. It also allows you to have a number of data in real time such as the number of customers on a page, the time of visit etc, which will allow you to make instant decisions or on the contrary to build a long-term strategy based on your visits.
Connect
Zendesk chat to Youzer and immediately get an accurate view of users with a Zendesk account. Connect your HRIS and your IS (e.g. AD) and reconcile your users with their accounts.
Manage all your users, their accounts, and your software on a single platform.
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