Zendesk chat (formerly Zopim) is a messaging and chat system in SaaS to facilitate the conversation with customers and offer a fluid and pleasant experience in any discussion channel: website, e-mail, social networks... Zendesk chat has an automated part that allows a bot to take over and even start the conversation with customers/prospects. It is possible to create workflows to answer and discuss 24 hours a day. It also allows you to have a number of data in real time such as the number of customers on a page, the time of visit etc., which will allow you to take instant decisions or on the contrary to build a long term strategy according to your visits.
What can the Zendesk connector do?
Connect Zendesk chat to Youzer and immediately get an accurate view of the users with a Zendesk account. Connect your HRIS and your IS (e.g. AD) and bring your users closer to their accounts.
Thus, on a single platform, manage all your users, their accounts and your software.
Youzer centralizes your account, user and application information. You can manage Zendesk and all your applications in the same place. Automate your account creations, modifications and suspensions, manage your users, secure your IT.
Find out how to manage your users and their access
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