Zendesk chat (formerly Zopim) is a messaging and chat system in SaaS to facilitate the conversation with customers and offer a fluid and pleasant experience in any discussion channel: website, e-mail, social networks... Zendesk chat has an automated part that allows a bot to take over and even start the conversation with customers/prospects. It is possible to create workflows to answer and discuss 24 hours a day. It also allows you to have a number of data in real time such as the number of customers on a page, the time of visit etc., which will allow you to take instant decisions or on the contrary to build a long term strategy according to your visits.
Connect
Zendesk chat to Youzer and immediately get an accurate view of the users with a Zendesk account. Connect your HRIS and your IS (e.g. AD) and bring your users closer to their accounts.
Thus, on a single platform, manage all your users, their accounts and your software.
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