Group Atoll, a major player in the temporary work and recruitment sector, offers various services such as temporary work, fixed-term contracts, permanent contracts, as well as online solutions.
With a network of professional agencies, regional recruitment firms, and an online temporary employment agency focused on administrative management, the ATOLL Group offers a complete range of solutions to meet the needs of companies in terms of recruitment and temporary employment management.
Atoll in a few figures:
- 50 agencies
- 180 employees
- Staff turnover of 30%/year
Their need:
Implement an automated onboarding and offboarding tool to manage the creation and suspension of new employee accounts. Provide all the necessary tools to newcomers from day one.
There was an HRIS, an Active Directory, but the middle piece was missing: centralization and access management.
The environment is primarily Microsoft-based, but there are other applications, and it was necessary for Youzer to be able to integrate with all the tools.
Knowing our user accounts live is very pleasant in Youzer.
I'm going to compare what we have at Azure and Microsoft 365.
Before, we spent time doing this extraction. Today, to have a real-time view, it takes us 5 minutes. We know in real time: who has what.
We can compare what we actually have and what we are billed for, especially at Microsoft.
Alexandre Bellon, CIO at Atoll
What was Atoll's initial problem?
Atoll, as a group of temporary employment agencies, receives many requests for account creation with a risk of contract termination in the first few weeks. These requests arrived through various channels such as emails, telephone, word of mouth and even sometimes through rumors.
Account creation was manual, which meant it took a lot of time.
For departures, the situation was worse since they would find out two months after the departure, or in a rush following a somewhat turbulent departure where access had to be urgently revoked.
There was no well-defined process; it was always an emergency.
It was difficult to track user needs and make employee departure processes more reliable.
All of these elements prompted Alexandre Bellon's team to look for a SaaS IAM tool.
Atoll works with many tools and the project is to interconnect all these tools with each other. Until now, each tool has a different operation in terms of tracking, either by email or by files in which they try to track active licenses.
When an audit or assessment had to be carried out at a specific point in time, it took an average of one and a half hours to get information because it was necessary to go to Active Directory and the 365 environment to find out who had what and to see the status of the licenses.
How was Youzer chosen?
Atoll works with an IT service provider, Koesio, who recommended Youzer because he himself is a client of the IAM solution. A demo is quickly organized.
It was very smooth, we didn't even look to see what was on the market because we liked the demo. The interface was pleasant, the tool was SaaS-based, and there was a native connector with our Lucca HRIS platform.
Very quickly, the first connectors are in place, the first packages are created, and automation starts quickly.
It started very quickly. In fact, what we appreciated was that we were convinced from the outset, on the one hand, but it was very easy to get to grips with and very fluid on the other.
Alexandre Bellon, CIO at Atoll
During the demo and initial tests, Alexandre quickly realized what Youzer could bring to the IT team; what would and would not come out was obvious.
Moreover, one element that greatly appealed to Atoll is that not all of their needs were met by the Youzer application, but solutions and developments were found to make the project work.
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The implementation of Youzer
Atoll launched a test on an agency to see how Youzer could interface on a daily basis and analyze the results.
The first 15 days were used to get to grips with Youzer, during which Atoll's teams exchanged a lot with technical support to get assistance with their various projects.
Adjustments have been felt, and thanks to active exchanges, they are implemented very quickly.
Atoll arrived at a pivotal period of Youzer where key features such as correspondence tables (which simplify the management of software packages) and workflows (which completely automate onboarding and offboarding) were arriving.
Given the turnover, we have standardized and centralized with Youzer.
Then the workflows arrived, and it was a revolution in terms of time. We launch the creation of accounts with one click. That's great. We have logs, we can keep up to date with notifications. We know what's going on.
Thanks to workflows, we can track our entire onboarding and offboarding process.
Alexandre Bellon, CIO at Atoll
Today, workflows are a real relief for the IT team; they have streamlined the entire onboarding process, from the moment we know a future employee is arriving to day one, everything is configured.
This first 'test' agency allowed the IT team to create packages, then correspondence tables that are used to create conditions for the assignment of user rights in the creation of an account.
Subsequently, other agencies were included and all packages were created to perfectly match the different profiles that arrive.
What are the benefits of an IAM solution within Atoll?
If I had to go back, it wouldn't be possible; we would have a hard time doing without the workflows, that's for sure. If I take stock: creating an account with all the units used to take 1 hour to 1 hour 30 minutes; today, it takes 5 minutes. No more, no less, 5 minutes.
The four minutes 30 seconds are spent checking the progress of the workflow, because we made it a rule to check one launch out of two to see that everything is going well.
Alexandre Bellon, CIO of Atoll
Onboarding and offboarding processes have been greatly improved, partly thanks to Youzer, which was a component that was implemented in Atoll's ecosystem and filled the gaps.
The entire process has been streamlined, from the arrival of the employee to their departure. Their HRIS notifies Youzer, which triggers a workflow based on criteria that have been predefined.
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Youzer support
Atoll appreciates the close proximity to the support teams. The exchanges are fluid, the people are technical and sharp and know how to provide precise and clear answers.
We have technical people on the other end. Nowadays, it happens that level 1 support is provided by people who are not very technical and do not know what is happening in the engine. Here, we have people who know directly what is happening in the engine.
For us in IT, this is great because we can send logs. We can speak in very technical terms, very advanced terms, and as a result, we understand each other immediately, which avoids wasting time in exchanges.
Alexandre Bellon
Within Youzer, an ideas box is in place, in which all customers come to deposit their desired evolutions and a voting system highlights the most requested ideas. Youzer then analyzes the requests and puts the most popular ones in the backlog.
Alexandre Bellon appreciates this idea box because it gives a feeling of co-construction to the IAM solution.
The IT team greatly appreciates its close relationship with Youzer.
At Youzer, we are a human-sized company and we foster quality relationships with our customers.
We appreciated Youzer's close proximity and the feeling of co-construction. Youzer maintains a strong relationship with its clients, remaining accessible and not hidden behind offices on the other side of the world.
We fully understand the voting system, and it's very satisfying to know that, in a way, we're co-building the solution, at our level, where we're at least participating in the co-construction with all Youzer customers.
Alexandre Bellon, Atoll
What are your preferred functionalities?
- Workflows
- Mapping tables associated with the packages.
We no longer have a single user without a package. If an employee leaves the company, all their accounts are deactivated.
Initially, everything was manual.
It took time to configure everything at the beginning, but we went from1 hour 30 minutes before to 5 minutes now.
Would you recommend Youzer?
"I like the simplicity of access and the fact that you have access to advanced features, which is handy for anyone who really wants to get their hands into the engine.
The fact of accessing these features really allows you to customize the solution and make it correspond to our needs.
We have sales directors who are very pleased to see that today, we have J1 access for a person who arrives and is operational.
- It's simple
- It can be advanced.
- It works perfectly.
For us, it's:
- a gain in time
- centralization,
- of securing departures”
Alexandre Bellon, CIO at Atoll
