ActiveCampaign specializes in marketing automation, customer service and customer relationship management (CRM).
Presentation and services
- Marketing automation :
- Email campaigns: ActiveCampaign lets you create, personalize and send targeted email campaigns. Users can segment their contact lists to ensure that the right message reaches the right people.
- Task automation: The platform offers automated workflows to help automate repetitive tasks, such as sending follow-up emails, internal notifications, or updating contact data.
- CRM and sales management :
- Interaction tracking: ActiveCampaign CRM helps companies track all customer interactions, including emails, calls, meetings and notes.
- Lead management: Companies can manage their prospects and follow them through the entire sales cycle, from initial contact to closing the sale.
- Customer service :
- Automated customer support: ActiveCampaign offers tools for automating customer support, including automated responses and ticket management.
- Personalized interactions: The platform makes it possible to personalize interactions based on available customer information, enhancing the customer experience.