Roole is a French company that supports drivers in their daily lives by providing roadside assistance, legal protection, insurance, and connected services. With several hundred employees across the country, it relies on a small IT team to manage all of its information systems.
- France's leading automobile club
- +1,500,000 members
- 400 employees
- Founded in 1982 (under the name Identicar, renamed Roole in 2022)
- A purpose-driven company since 2023
To manage employee check-ins and check-outs, the IT team had previously relied on in-house scripts—an approach that was unreliable, time-consuming, and prone to security breaches. Amira Bouhdiba, an Infrastructure and Cloud Engineer at Roole, discusses the implementation of Youzer and the tangible benefits seen on a daily basis.
%20(2).webp){kind=logo}
What was the challenge at Roole before Youzer?
For a long time, Roole managed its onboarding and offboarding processes using manual procedures and then in-house PowerShell scripts. While this approach seemed practical at first, it quickly proved unsustainable in the long run.
Packages were updated frequently, scripts became obsolete, and without anyone dedicated to maintaining them, errors piled up. The result: accounts created incorrectly, groups forgotten upon arrival, and worse still, access rights not revoked when employees left.
“After a few months, we realized that some groups hadn’t been deleted, that the account hadn’t been deactivated, and that some people still had access even though they shouldn’t have.”
Amira Bouhdiba, Infrastructure and Cloud Engineer at Roole
Managing user permissions was also a challenge. In the absence of clearly defined roles, the team had gotten into the habit of duplicating existing accounts for new hires. While this practice seemed effective, it actually led to the over-assignment of permissions: an employee might end up with access rights unrelated to their actual responsibilities, simply because they had the same job title as someone else.
Why choose Youzer?
Youzer was recommended internally by a colleague who was familiar with the solution. After an initial presentation of the tool, the team was convinced: the solution directly addressed their needs, without any fuss.
A two-month proof of concept validated the solution under real-world conditions. The key factors? Ease of use, a user-friendly interface, and, above all, the ability to automate the creation and deletion of accounts from start to finish.
“The interface is really great. It makes you want to work with it. It’s easy to figure out what needs to be done.”
Amira Bouhdiba
Need to discuss your processes?
15 minutes to see if we can simplify your access. No pressure, no obligation.
How did the implementation of Youzer go at Roole?
The rollout took place gradually, with introductory workshops that enabled Amira to configure the connectors, organize the packages, and set up the workflows.
At Roole, workflows include a validation step before actions are executed: the support team reviews each request and approves the creation or deletion of an account with a single click. This decision is purely organizational—the solution would allow for full automation—but it gives the team a final chance to verify the request before actions are triggered.
What benefits have been observed since adopting Youzer?
The benefits are numerous and extend to both security and productivity. As soon as it was implemented, Youzer helped identify oversights that had gone unnoticed: licenses still active for employees who had left months ago, permissions that had never been revoked. For tools not yet connected to Youzer—such as certain AI tools whose licenses represent a significant monthly cost—these blind spots remain, underscoring the importance of expanding the connectors.
From a security standpoint, access management is now based on the employee’s actual role—no more rough account duplication. Each person is granted exactly the right access upon joining, and has it revoked at the appropriate time upon leaving.
“It saved us time and money. We no longer have to manage the scripts ourselves, with all the problems that entailed.”
Amira Bouhdiba
The support provided was also a highlight of the experience. The introductory workshops were clear and well-paced, and the responsiveness of the support team on a day-to-day basis quickly put the team at ease.
“As soon as I submit a ticket, I get a response within minutes. The service is truly incredible. I’m very satisfied with that aspect.”
Amira Bouhdiba
Need to automate your accesses without IT work?
In 60 minutes, find out how Youzer makes your onboarding and offboarding more reliable, and saves you several hours a week on the IT side.
What are your preferred functionalities?
Amira particularly recommends:
- Connectors — the foundation of automation at Roole
- Packages — for granular permission assignment based on profile
- Conditional workflows — with alerts based on arrival and departure dates
- The dashboard — for viewing orphaned licenses and accounts to be deactivated in real time
Would you recommend Youzer?
Without hesitation. Amira highly recommends Youzer, highlighting the increased reliability of processes, the savings in time and money, and the enhanced security in access management.
“Youzer has helped us make our check-in and check-out process more reliable and customized. Security has improved significantly because we assign the right permissions to the right people—and revoke them at the right time. I would definitely recommend this tool 100%.”
Amira Bouhdiba, Infrastructure and Cloud Engineer at Roole
