A road network management company demonstrates its commitment to user management through its focus on customer satisfaction, safety, and a strong ecological commitment.
- more than 3000 employees
Their need:
Automate user account management: know which accounts are actually active for each application and therefore process accounts with errors.
The presence of statutory auditors and security audits reinforces the need for a clean IS with supervised accounts.
"For us, that was the real benefit of this solution in terms of organization: decentralizing to better secure the management of each connector."
S. Operations Manager at the IT Department
What was the problem within your transport company?
An in-house tool had been developed internally to retrieve files from certain applications. It was impossible to decentralize the management and supervision of accounts for each application; it had to be handled by a single person. The manipulations to integrate all the files were technical and restrictive. In addition, it was then necessary to know how to interpret them and then manually alert each application contact.
The company needed to improve the reliability of its account management and focused its research on an IAM solution.
What were the criteria in choosing the identity and access management solution?
The cost criterion was a major element in the search for a solution; the organization wanted a flexible solution that could adapt to and understand their needs.
Youzer was a fairly recent company in the IAM market, which made it more flexible compared to large integrators.
The speed of deployment was also studied, and Youzer had the advantage of being able to be implemented without a large project management effort involving consultants.
On the other hand, as the transport company is very segmented with important processes, the implementation of a connector takes them more time because it must respect these processes.
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How was Youzer launched within your transportation company?
The company has approximately 150 applications to interface with Youzer; today, 39 remain to be connected. Each interface takes time because it requires the involvement of several people internally and the assignment of daily application management to a designated contact person.
Prioritization was based on criticality, with applications not backed by AD being implemented first. If an employee leaves the company, the risk is highest with these applications because they can still log in.
"We chose to give priority to interfacing our non-backed apps, and that was really important."
The organization then chose to decentralize application management, because previously, only one person was in charge.
With all the applications, it was no longer manageable, and non-technical application managers were designated to take charge of a set of applications. They must log in once a week to verify that the active accounts are still valid.
"Inevitably, she [the person who supervised the old in-house solution] doesn't know all these applications, she doesn't know who needs access, who's present. We made the choice, after some thought, to decentralize this work. Decentralizing the supervision of our connectors is a major advantage that Youzer has brought us."
S. Operations Manager at the IT Department
Youzer in daily use
There are 40 account managers who only have access to the connectors they supervise. Internal training has been put in place to help them get to grips with Youzer.
Nevertheless, a person audits all accounts to verify that the account managers have properly processed all applications under their responsibility.
For the overall management of Youzer, there are 3 administrators who have full access.
Youzer helped to reveal several erroneous accounts in the AD, this exposure is the basis for a progressive cleanup of the AD. Youzer is now the source of truth when accounts are in error.
The next steps are to integrate the applications backed by AD and, above all, to take stock of the paid licenses for certain applications, particularly on the Microsoft 365 connector.
Youzer has provided a significant time saving in processing account anomalies. Previously, the person in charge of this task manually imported all the Excel files, which took a whole day to load. Then, they had to process the files one by one and send emails to each application manager.
In addition, on the old interface, not all applications were compatible, which created a significant gap.
“So the time saving is exponential, but I couldn't quantify it. It has brought us a lot from that side.“
S. Operations Manager at the IT Department
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The preferred functionality
- Excel exports
They are present virtually everywhere with the possibility of pre-filtering the information to be exported.
"For me, Excel export is really a key feature in Youzer, hyper-important."
S. Operations Manager at the IT Department
Would you recommend Youzer?
"Yes, I'd recommend it with small caveats.
It may seem simple as a tool, as a subject, we can say to ourselves: oh but it's not complicated, it brings up the list of orphaned accounts, it brings up the list of accounts gone for a connector.
Yes, but it's simplified compared to the real things it's capable of producing. We are capable of producing much finer, much more specific things, but which require a bit of brainpower to understand them properly, master them, etc.
So, from a tool that may seem very simple, be careful, you can do a lot of things, but it requires someone who has a bit of mental agility to use it well and understand everything.”
S. Operations Manager at the IT Department
